Man & Van makes it easy to find trusted local drivers for moves, collections and deliveries.
Simply post your job for free with details of what you need moving, where it’s going and when you need it. Local drivers can then send you quotes through the app.
Compare prices, driver profiles, ratings and reviews, choose the driver that’s right for you and book securely through the app.
Yes. It’s completely free to post a job and receive quotes from drivers. You only pay when you choose a driver and confirm your booking.
Man & Van can be used for all sorts of moves, collections and deliveries, including:
When posting your job, provide as much information as possible so drivers can quote accurately.
It depends on your location, the type of job, the date and local driver availability. Some jobs receive quotes very quickly, while others may take longer.
Clear descriptions, accurate addresses and photos of the items being moved can help drivers quote with confidence.
No. Man & Van connects customers with independent local drivers, so the number of quotes you receive will depend on driver availability and interest in your job.
Potentially, yes. Drivers decide which jobs they want to quote for, so same-day availability will depend on drivers in your area.
Post your job as soon as possible and clearly state when you need the collection.
Drivers submit their own quotes based on the information you’ve provided about your job.
Man & Van doesn’t require you to choose the cheapest quote. You can compare price alongside ratings, reviews and driver profiles before deciding who you’d like to book.
Every driver operates independently and decides what they are prepared to charge for a job.
Prices can vary depending on distance, vehicle size, availability, the amount being moved, loading requirements and whether additional help is required.
No. The choice is completely yours.
We recommend looking at the driver’s price, profile, ratings and previous customer reviews before making your decision.
Include as much information as possible, particularly:
Accurate information helps drivers provide accurate quotes.
Message the driver through the app before accepting their quote.
It’s much easier to clarify the requirements before booking than to discover on the day that the job is different from the original description.
You pay securely through Man & Van when you accept a driver’s quote and confirm your booking.
Payment is made securely through the app using the available payment methods shown at checkout.
The agreed booking price should be paid through Man & Van rather than directly to the driver.
Keeping your booking and payment within the platform also gives us a clear record of the agreed job if you subsequently need assistance.
The price displayed when you accept the driver’s quote is the price you pay for the job as described.
However, if the job changes—for example, you add considerably more items, an additional stop or extra work—you should agree any changes with the driver before that additional work takes place.
Yes. You can use the in-app messaging system to ask drivers questions about their quote or clarify the requirements of your job before booking.
For security and to help keep communication and bookings within the platform, the app may prevent personal contact details such as telephone numbers from being exchanged through messages.
Once you’ve booked a driver, additional contact functionality becomes available.
You can continue to message your driver through the app after booking. A call option is also available once you’ve booked a driver, making it easier to contact each other when necessary on the day.
If something changes, contact your driver through the app as soon as possible.
Small changes may be straightforward, but significant changes—such as additional items, different addresses or substantially more work—could affect the driver’s ability to complete the job or the price.
You can cancel a booking through the app, but cancellation terms may apply once you’ve accepted a driver’s quote.
Please check our Terms & Conditions for the current cancellation policy before cancelling.
If a driver cancels, we’ll try to help you find a replacement by making the job available to suitable drivers again.
If you’re unable to secure another driver, contact Man & Van Support through the app and we’ll help you with the next steps.
First try contacting your driver through the app.
If you can’t reach them or they fail to attend the booking, contact Man & Van Support as soon as possible so we can investigate and help resolve the situation.
This depends on the job and the driver’s quote.
If you need the driver to help carry, load or unload your belongings, make this clear when posting your job.
This depends on the driver’s vehicle, insurance and available seating.
If you need to travel with your belongings, ask the driver before accepting their quote rather than assuming passenger transport is included.
Tell the driver as soon as possible.
Drivers quote based on the information supplied when the job is posted. Additional items could require more space or time and may affect the driver’s ability to complete the job for the original price.
Drivers can occasionally be delayed by traffic or previous jobs. Use the in-app messaging or call functionality to contact your booked driver.
If there’s a significant delay and you’re unable to resolve the situation directly, contact Man & Van Support.
Raise the issue with the driver immediately where appropriate and contact Man & Van Support through the app as soon as possible.
Please provide as much information as you can, including relevant messages, photographs and details of what happened.
Where possible, problems with a job should be reported on the day rather than after the event.
Contact the driver and Man & Van Support as soon as possible and retain photographs and any other evidence relating to the damage.
Drivers are independent service providers and are responsible for maintaining the appropriate insurance required for the services they provide. Please refer to our Terms & Conditions for full details.
Refunds depend on the circumstances surrounding the booking and cancellation.
If you believe you’re entitled to a refund, contact Man & Van Support through the app with your booking details and we’ll review the circumstances.
You can contact Man & Van Support through the app. Please include your booking or job reference and as much information as possible so we can help quickly.
Once your move or delivery has been successfully completed, confirm completion through the app when prompted.
Yes. We encourage customers to leave an honest review after every completed job.
Ratings and reviews help other customers choose drivers and help reliable drivers build their reputation on Man & Van.
Yes. Man & Van operates a two-way review system, so drivers can also review customers following completed jobs.
This helps build a trusted community for everyone using the platform.
Download the Man & Van app, register as a driver and complete your profile and verification requirements.
Once your account is approved, you can start viewing available jobs and submitting quotes.
You can download the app and create your driver profile without paying to register.
Man & Van earns money when bookings are successfully made through the platform.
You’ll need to provide the information and documents requested during registration and verification.
Depending on the work you undertake, you’re responsible for ensuring you have the correct driving licence, vehicle insurance, goods-in-transit insurance and any other licences or insurance required for the services you provide.
You need access to a suitable, legal and appropriately insured vehicle for any jobs you agree to undertake.
Make sure the vehicle you intend to use is large enough for the job before submitting a quote.
Available jobs are shown within the Man & Van app.
We may also send notifications when relevant jobs become available. Check the app regularly so you don’t miss opportunities in your area.
No. You’re an independent driver and decide which jobs you want to quote for.
Open an available job, carefully review the customer’s requirements and submit the amount you’re prepared to complete the job for.
Before quoting, check the locations, distance, items, access requirements and requested date.
Yes. Man & Van currently operates a minimum driver quote of £50.
The app may show competing quote information to help drivers understand the level of interest and pricing for a job.
Remember that customers don’t necessarily choose the cheapest driver. Ratings, reviews, experience and your profile can all influence their decision.
You do.
Drivers operate independently and decide which jobs they want to quote for and the amount they’re willing to accept for completing them.
Respond quickly, keep your profile complete and professional, build strong customer reviews and submit competitive but realistic quotes.
Good communication also makes a significant difference. If you need additional information before quoting, ask the customer through the app.
Yes. Use the in-app messaging system if you need to clarify anything about the job before submitting a quote or being booked.
Personal contact details may be restricted within messages before a booking has been made.
Once you’re booked for a job, the appropriate contact functionality becomes available through the app.
Jobs introduced through Man & Van should remain on the platform.
Keeping communication, booking and payment within the app protects both parties and provides a record of the agreed job.
Check the booking details carefully and contact the customer if anything needs clarification.
Make sure you have the correct address, date and time and that your vehicle is suitable for the job.
Contact the customer through the app as soon as you know you’re going to be late.
Good communication is extremely important. Don’t leave a customer waiting without an update.
Discuss the difference with the customer before undertaking significant additional work.
Don’t simply complete additional work and assume the customer will agree to an unexpected additional charge afterwards.
If there’s a dispute about the job description, contact Man & Van Support through the app.
Mark the job as completed through the app when the agreed work has been successfully carried out.
Drivers are paid following successful completion of the job in accordance with Man & Van’s current payment process.
Make sure you complete the required steps in the app promptly so your payment can be processed.
No. Payment for jobs booked through Man & Van should be handled through the platform.
Only accept jobs you’re confident you can complete.
If an unavoidable problem means you can’t complete a booking, tell the customer and Man & Van as soon as possible and cancel through the correct process in the app.
Late cancellations can cause significant problems for customers and may affect your standing on the platform.
Contact the customer immediately and explain what’s happened.
If you’re unable to complete the job, contact Man & Van Support as soon as possible so appropriate next steps can be taken.
Cancellation payments depend on the circumstances and the applicable cancellation policy.
Don’t assume you’re automatically entitled to payment. If you’re unsure about a cancelled booking, contact Man & Van Support and we’ll review it.
Keep communication professional and within the app wherever possible.
If you’re unable to resolve the issue directly, contact Man & Van Support and provide the relevant job details, messages, photographs or other evidence.
Yes. Drivers can review customers after completing a job.
Please leave fair and honest feedback based on your experience.
Reviews help customers identify reliable drivers and can have a significant impact on your chances of winning future work.
Providing a professional service, communicating well and arriving when agreed are some of the best ways to build a strong profile.
Man & Van may restrict or suspend accounts where users breach the platform’s Terms & Conditions or where there are serious or repeated issues relating to bookings or conduct.
Please familiarise yourself with the current Terms & Conditions and ensure your documentation and insurance remain valid.
